FAQs


RETURN & EXCHANGE

Returns are ONLY authorized for damages.

All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued.

*CLAIMS FOR DAMAGES MUST BE MADE WITHIN 5 DAYS UPON RECEIVE OF MERCHANDISE.*

For returns after 7 days, all packages must be unopened and include original label. (There is a 20% restocking fee for any unauthorized or overdue returns.)

Items should be unworn, unaltered, and unwashed with all the original tags. (We do not accept incomplete packs.)

Cali Urbn will not issue a return authorization for damages and return claims after the 10 business days.

All discounted or sale items are final and cannot be returned.

Shipping and handling charges are not refundable.

To file a claim on a damage item or return please email info@caliurbn.com

Please include the following information to file a claim:

- Company name

- Invoice number

- Style number

-Size

- Qty and Color

- Image of units

- Reason of return


HOW LONG DOES IT TAKES TO RECEIVE MY ORDER?


DO YOU SHIP INTERNATIONAL ORDERS?

Yes, we ship to international addresses. If you use a verified freight forwarder in the U.S.We can ship the merchandise to them and they can forward it to you.


CAN WE COME TO YOUR SHOWROOM TO PICK UP?

Yes, all orders can be picked up at our showroom.


HOW MUCH IS SHIPPING?

Shipping cost is dependent on your location and the weight of your items.


CAN I TRACK MY ORDER?

YES, you will receive a shipping confirmation via e-mail with tracking number(s) once the package is shipped out. You can also simply track your order by Signing In to My Account page, click on View for order detail, then you will see the tracking number(s).


I HAVE NOT RECEIVED ORDER/SHIPPING CONFIRMATION EMAIL(S).

You will receive an order confirmation email after you make an order with us. If you have not received your order confirmation, please contact us at info@caliurbn.com


HOW CAN I MODIFY MY ORDER?

Orders can possibly be modified if the shipment is not out( It is not 100% guarenteeed). Please call 1-213-261-8486  if you would like to make any adjustments.


HOW CAN I CHECK MY ORDER STATUS?

You will receive an order confirmation once your order has been successfully transmitted. You can always check your order status by signing into my account and then selecting the order history.


ITEM AVAILABILITY?

We try our best to keep sufficient stock of items listed on our site, but occasionally, we do sell out of certain items. If we are out of stock on an item you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.


HOW DO YOU MAKE PAYMENTS?

We accept the following credit cards:

-       Visa

-       Master Card

-       American Express

-       Discover

 

We also accept orders through phone and via e-mail. For any order or product inquires, please contact at:

T. 1.213.261.8486

E. info@caliurbn.com

Your account will not be charged until your order has been shipped.


IS THIS SITE SECURE?

All personal and company info given to www.caliurbn.com will be protected. Your info will not be disclosed to any third parties. Our server will secure your personal info with up-to-date firewall and encryption techniques during the ordering process.


CAN I USE YOUR PICTURES?

Yes, you may download and use our copyrighted images online for marketing purposes.


IS THERE ANY MINIMUM ORDER?

We require a minimum order of  1 pack (6pcs).


DO YOU SELL TO THE GENERAL PUBLIC?

No, You must have a resellers license in order for you to shop on our site.


HOW DO I MAKE CHANGES TO MY ACCOUNT PROFILE OR PASSWORD?

By Signing In to My Account page, you can update your profile and password.


WHAT IF I FORGOT MY PASSWORD?

By clicking Forgot Password button on Sign In page, you will receive a password reset link through your account e-mail.


HOW DO I REGISTER AND WHAT ARE THE BENEFITS OF REGISTERING?

Cali Urbn is for WHOLESALE ONLY. You simply go to Registration page, then fill out your company info. To activate a wholesale member account, we need VALID BUSINESS LICENSE info and A PHOTO (YOUR STORE OR SCREENSHOT OF LIVE WEBSITE). Your application will be reviewed within 1-2 days and our representative will contact you to verify and authorize you as a wholesale member.

 

Once become a wholesale member, you can view all items and place your order online. You will also receive weekly e-mail newsletter and promotional coupon code.